Terms & Conditions

All reservations made through TRESSA World are subject to availability and confirmation. A booking is considered confirmed only after you receive a confirmation SMS containing a redeem code (e.g. TR-XXXXXX). Walk-in seating is honoured separately and is not covered by these terms.

• Restaurant, Bar and Rooftop table reservations are free to make and held until 30 minutes after the slot start time.
• Suite (room) bookings require full prepayment via Razorpay at the time of booking.
• You must present the redeem code on arrival to claim the discount and to confirm identity.

Each confirmed booking generates a one-time redeem code. The code unlocks a discount of up to 15% OFF on the total bill, applied at the time of billing in the venue.

• Up to 15% OFF — when the bill is settled via Tressa Pay AND the guest leaves a Google review at the table.
• 12% OFF — when the bill is settled via Tressa Pay without a Google review.
• 0% — bills paid via cash, card, or any payment method other than Tressa Pay are not eligible for the discount.
• The discount applies to food & beverage (F&B) only. It does not apply to room tariffs, government taxes, gratuity, or third-party charges.
• The redeem code is single-use and tied to one billing session. It cannot be split across multiple bills, transferred, exchanged for cash, or combined with other promotional offers.
• Cancelled or expired bookings invalidate the code immediately.

Online payments are processed by Razorpay. By paying online you agree to Razorpay's terms and authorise TRESSA World to capture, refund, and store transaction references against your booking.

• All amounts shown on the booking page are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Suite bookings: the prepaid amount represents the room tariff for the selected stay. F&B consumed during your stay is billed separately at checkout.
• Failed or unverified payments result in the booking being marked as pending and released after 5 minutes.

You may request a cancellation by contacting us at hello@tressaworld.com or +91-20-0000-0000. Refunds, where applicable, are processed only against the original payment method via Razorpay and typically reflect in your account within 5–7 working days.

4.1 Table reservations (Restaurant / Bar)

Restaurant and Bar reservations are free of charge. You may cancel any time. Failure to arrive within 30 minutes of the slot start may result in the table being released to walk-in guests.

4.2 Rooftop (Sky)

Rooftop reservations carry a per-cover charge that is non-refundable once the booking is confirmed. This applies to both no-shows and customer-initiated cancellations. We reserve the right to relocate or cancel a rooftop reservation in the event of severe weather; in such cases a full refund will be initiated.

4.3 Suites (rooms)

• Cancellations made 48+ hours before check-in: full refund.
• Cancellations made within 48 hours of check-in: one night's tariff is retained; the balance is refunded.
• No-show: the full prepaid amount is forfeited.
• Early checkout: nights already consumed are billable; unused nights may be refunded at the manager's discretion.
• If the final settled bill is below the prepaid amount, the difference is automatically queued as a Razorpay refund and processed by the manager.

4.4 How refunds reach you

Approved refunds are routed back to the same card / UPI / netbanking account used to pay. Once initiated, you will receive an SMS containing the Razorpay reference. Razorpay typically credits the amount within 5–7 working days; some banks may take longer. For disputes, please share the Razorpay reference when contacting us.

TRESSA World reserves the right of admission. Guests who are visibly intoxicated, disruptive, or in violation of venue rules may be asked to leave without a refund. Smoking is permitted only in designated areas. Pets are not allowed inside indoor dining areas.

We take reasonable care of property left at the venue, but do not accept liability for loss of personal belongings. Allergens are noted to the best of our ability — please inform our staff of any allergies before ordering.

We may update these Terms from time to time. The version in force is the one published on this page on the date of your booking. Continued use of our booking system after a change constitutes acceptance of the revised Terms.

For booking, refund, or general queries:

• Email: hello@tressaworld.com
• Phone: +91-20-0000-0000